AI Superpowers for Support Teams

Autodraft responses, auto triage tickets, suggest macros, and automate more with AI.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Trusted by Leading Brands Across Industries:

Arise Health logoThe Paak logoOE logo2020INC logoEphicient logoEphicient logoEphicient logo
Arise Health logoThe Paak logoOE logo2020INC logoEphicient logoEphicient logoEphicient logoArise Health logoThe Paak logoOE logo2020INC logoEphicient logoEphicient logoEphicient logo
Ephicient logoEphicient logo
45%
Quicker Full Resolution Time
100%
On-brand responses
29%
Deflection Rate
24/7
AI Availability
37%
Higher Satisfaction Scores
59%
Faster response time
45%
Quicker Full Resolution Time
100%
On-brand responses
29%
Deflection Rate
37%
Higher Satisfaction Scores
37%
Higher Satisfaction Scores
59%
Faster response time

1.1+ million

tickets handled per month

2+ million

email response per month

500+

leading companies using our AI

Caffeinated's Integrated
Support AI can:

answer incoming inquires before they become tickets.
autodraft responses based on previous answers
natively integrate with every support desk.
match your brand tone.
perform support functions like cancel/ refund orders.
connect to any commerce stack or CRM.
understand customer sentiment and satisfaction.

See For Yourself in 3 Clicks:

What makes Caffeinated AI different?

Empowering not replacing your team

Teams using Caffeinated are able to see an average 37% reduction in full resolution times.

57 second implementation

It literally takes 57 seconds to install and start using Caffeinated. We made implementation seamless.

AI Chat

Let AI be your tier 1 support and superpower your tier 2/3. Caffeinated is able to answer 39% of inquiries itself.

Pay for Usage

Caffeinated is priced based on usage, meaning their is no annual contracts or price per user.

Guaranteed Faster Full Resolution Times

We built Caffeinated AI after trying to improve the time it took to respond to cx tickets.

Will Caldwell

Snap Inc

"Our CX team all of a sudden started being able to respond to 5x more tickets in an hour."
5.0

Jake Dulay

Support team, Barbara Cleans

“I was able to handle 7x more tickets in the same amount of time. Caffeinated made my job so easy :)”
5.0

Diane Carr

Life Unlock

“I was in awe of how fast our cx team improved. We were responding to seven times more tickets an hour. It was almost unbelievable.”
5.0

Cliff Weitzman

Speechify

“We had one rep responding to 7x more tickets than our other support team members. Turns out they were using Caffeinated CX”
5.0

Will Caldwell

Snap Inc

"Our CX team all of a sudden started being able to respond to 5x more tickets in an hour."
5.0

Jake Dulay

Support team, Barbara Cleans

“I was able to handle 7x more tickets in the same amount of time. Caffeinated made my job so easy :)”
5.0

Diane Carr

Life Unlock

“I was in awe of how fast our cx team improved. We were responding to seven times more tickets an hour. It was almost unbelievable.”
5.0

Cliff Weitzman

Speechify

“We had one rep responding to 7x more tickets than our other support team members. Turns out they were using Caffeinated CX”
5.0

Will Caldwell

Snap Inc

"Our CX team all of a sudden started being able to respond to 5x more tickets in an hour."
5.0

Jake Dulay

Support team, Barbara Cleans

“I was able to handle 7x more tickets in the same amount of time. Caffeinated made my job so easy :)”
5.0

Diane Carr

Life Unlock

“I was in awe of how fast our cx team improved. We were responding to seven times more tickets an hour. It was almost unbelievable.”
5.0

Cliff Weitzman

Speechify

“We had one rep responding to 7x more tickets than our other support team members. Turns out they were using Caffeinated CX”
5.0

We work with the same tools as you.

At Caffeinated CX, we’re all about making your customer support more efficient. That’s why we integrated with all support softwares and we’re always open to adding more!

Arise Health logoThe Paak logoOE logo2020INC logo

Ready to 3x CX Efficiency?

Caffeinated CX guarantees to 10x your customer support efficiency or get your money back!

We Guarantee 3x Customer Support Efficiency or Your Money Back!

Increase CX Productivity.

We train our AI using your knowledge center, website, and more. Caffeinated knows how to respond to a customer's inquiry based on how your team has responded in the past.

Works with Any Support Software.

Zendesk, Freshdesk, Zoho, Intercom, you name it. We can plug into any support software to start supercharging your customer success team.

AI Built For You.

Our AI is specifically trained on your knowledge center and previous answers to tickets ensuring accurate responses.
Explore Caffeinated CX

More Value Than Any Other Tool. Caffeinated Includes:

Continuously Learns and Improves

Our AI is always learning and adjusting based on your knowledge center, support rules, tickets, and more.

Intelligently Tag Conversations

Caffeinated can tag tickets based on customer issues and sentiment, eliminating manual cx data manipulation.

Commerce
Integration

Connect your commerce stack (i.e. Shopify) to handle support functions in one click!

AI Macro Suggest

Stop memorizing Marcos. Our AI suggests the most relevant Macro based on the customer's question.

Clear CX Insights

Understand full resolution times, average first response times, and so much more.

Work Across Languages

From English to Portuguese, Caffeinated CX can work in over three dozen languages.

Support Teams Thrive with Caffeinated CX

Easy Onboarding

Implementation takes 57 seconds. Start using AI to superpower your support team today.

Multichannel Capabilities

Our AI can work across channels, whether that be email, chat, or sms.

Track Results

Data is our lifeblood and we ensure you see results or your money back!
See Our Solutions

570 More Reasons Why Caffeinated's Integrated Support AI Is the best in the business

There are investments, then there's 570% ROI. How's that for a safe investment? On average, Caffeinated customers experience:

570%

Return-on-investment (ROI)

3x

Improvement in Full Resolution Times

37%

Higher Satisfaction Scores

Start your free 14 day trial:

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.